Introduction
This Privacy Policy explains how we process personal data when you browse our website, request quotes, or book auto repair services in Spain. We aim to be transparent, practical, and compliant with the GDPR and applicable Spanish data protection law.
Scope & Definitions
Controller: the entity deciding how and why your data is processed (us).
Personal data: any information relating to an identified or identifiable person (e.g., name, email, phone).
Processing: any operation on personal data (collection, storage, use, disclosure, deletion).
This Policy applies to this website and the communications you initiate through it (forms, email, phone).
Data We Collect
Depending on how you use the site, we may process:
- Contact details: name, email, phone number.
- Service-related details: vehicle make/model, issue description, preferred schedule.
- Technical & usage data: approximate location (derived from IP), device/browser data, page views, and interaction metrics (only if non-essential cookies are enabled).
- Preferences: cookie consent choice and theme preference (stored locally on your device).
Sources
Directly from you
When you submit forms, request a quote, contact us, or interact with our modals.
Automatically
Through essential cookies and, if you consent, analytics cookies.
How We Use Data
- Provide quotes, schedule services, and respond to your requests.
- Issue invoices and maintain records required by law.
- Prevent fraud and protect the security of our website.
- Improve site experience and performance (only with consent for non-essential cookies).
Legal Bases
We process personal data under one or more of the following GDPR legal bases:
- Contract: to take steps at your request (quotes, bookings) and to deliver services.
- Legitimate interests: to secure our site, prevent abuse, and improve core functionality.
- Consent: for non-essential cookies (e.g., analytics) and optional preferences.
- Legal obligation: compliance with invoicing, accounting, and regulatory duties.
Retention
We keep personal data only for as long as necessary for the purposes described above, including legal, accounting, or reporting requirements.
- Requests & quotes: typically retained for a limited period to follow up and provide support.
- Invoices & tax records: retained according to applicable legal requirements.
- Cookie consent: stored until you change it or clear your browser storage.
Security
We implement reasonable technical and organizational measures to protect personal data. No method of transmission or storage is 100% secure; if you suspect misuse, contact us promptly.
Your Rights
Under GDPR, you may have the right to:
Access
Request confirmation and a copy of your data.
Rectification
Correct inaccurate or incomplete data.
Erasure
Request deletion where applicable.
Restriction / Objection
Limit processing or object in certain cases.
Portability
Receive your data in a structured format.
Withdraw consent
Where processing is based on consent.
To exercise your rights, contact us using the details below. You may also lodge a complaint with the Spanish supervisory authority (AEPD).
International Transfers
If a service provider processes data outside the EEA, we use appropriate safeguards such as adequacy decisions or standard contractual clauses, where applicable.
Children
Our services are not directed to children, and we do not knowingly collect personal data from children.
Changes to this Policy
We may update this Policy from time to time. Changes take effect when posted on this page, and the effective date will be updated accordingly.
Contact
Email: [email protected] • Phone: +34 910 738 421
For security, please avoid sending sensitive information via email.
Send a privacy request
Use this form to request access, deletion, or correction. We’ll reply to the email you provide.